Frequently Asked Questions

---

• CQC-registered domiciliary care for adults needing support at home.
• A staffing division that supplies trained care professionals to care homes, supported living services and other providers.

 At Hayloft Care, we take time to understand each person’s needs, preferences and daily routines. Our carers are hand-selected for their compassion and professionalism, and we work closely with families to ensure care feels personal, respectful and consistent. 

 Simply call, email or fill in our online form.
We’ll arrange a free, no-obligation assessment where we discuss your needs and create a personalised care plan that works for you. 

 Visit frequency depends on your individual needs.
We offer:

• Short visits
• Long visits
• Multiple daily visits
• Overnight support

Your schedule is completely tailored to you.

 Costs depend on the level of support required, visit length and frequency.
Following your assessment, we provide a clear, transparent breakdown of costs with no hidden fees. 

 Yes. We offer fully flexible scheduling, mornings, afternoons, evenings, weekends and overnight. We work with you to build a routine that fits naturally into your lifestyle. 

 Yes. Our carers are trained to support individuals living with dementia, long-term conditions, mobility challenges and other complex needs. We also work alongside district nurses, GPs and therapists when required. 

 Where possible, yes. We aim to provide introductions so you can meet the carer in advance. Building trust matters to us, and we want you to feel comfortable before care starts. 

Absolutely. Emotional wellbeing is just as important as physical support. Our carers can spend time chatting, going for walks, playing games, reading, or simply offering company and reassurance. answer to this item.

Every carer goes through:

• Enhanced DBS checks
• Right-to-work verification
• Mandatory care training
• Reference checks
• Skills and competency assessments
• Ongoing supervision and spot checks

We only recruit people we would trust to support our own families.

 Yes. Through our Staffing Division, we supply trained Healthcare Assistants, Support Workers, Senior Carers and Nurses to care homes, supported living services, home care agencies and NHS/community providers. 

 No. Staffing supply is a non-regulated activity.
When we supply workers to external providers, the receiving service remains fully responsible for directing and supervising the care. 

 We cover:
Newcastle, Gateshead, Sunderland, North Tyneside, South Tyneside, Durham, Northumberland and surrounding areas. 

 Often within minutes.
We respond quickly to short-notice requests and can arrange ongoing block bookings or temp-to-perm placements 

 All agency workers undergo:

• Enhanced DBS
• Right-to-work checks
• Mandatory training
• Reference and employment-history checks
• Competency screening

Only fully compliant staff are placed.

 You can call, email, or submit a request through our staffing page.
Once we receive your request, we confirm availability and send worker profiles for your approval. 

 Yes. We are flexible and can adjust your care plan at any time.
Just contact our office and we will update your schedule. 

 Yes. We can help arrange care at short notice to support a safe discharge home following a hospital stay. 

 Yes. We offer both waking nights and sleep-in support, depending on your needs and level of risk. 

 We aim to maintain continuity wherever possible.
If your regular carer is unavailable, we send someone who has been properly briefed and prepared. 

 We follow strict GDPR and data protection policies.
Your information is handled securely and only shared when necessary to deliver safe, effective care.